We will stand by all of our wood bats by offering a warranty against manufacturer defects. HC-Bats, prides itself on the quality and performance of its products, which not only meet, but also exceed industry quality and durability standards. However, all wood bats are subject to fatigue and a possible breakdown over time.
HC-Bats, offers a one-time replacement for Custom or Pro Stock Series adult wood bats that failed due to a manufacturing defect. HC-Bats will not replace wood bats that failed due to user error. Examples of user error that are not covered under the HC-Bats wood bat warranty:
- Hitting dimple balls or anything other than a baseball. This includes hitting the bat against the ground, home plate, fence, etc.
- Balls that are batted outside of the sweet spot, particularly balls that are hit towards the logo or off the end of the barrel. The majority of bats break when a ball is hit out towards the end of the bat barrel.
- A cracked, chipped or dented cup that does not affect the integrity of the bat. Once a warranty claim has been filed, HC-Bats will require pictures to be sent as proof. In some cases, the bat in question will need to be returned to HC-Bats for inspection. The customer will be responsible for all return shipping charges.
To initiate a claim, please send an email to email@example.com with the word “Warranty” in the subject line. You will be contacted by HC-Bats personnel regarding the next steps.
WOOD BAT CARE INSTRUCTIONS
This bat requires special care, as it consists of carefully selected timber to enhance performance. Please store in a cool, dry place. Keep your bat out of places with excess moisture or extreme temperatures. Store your bat in a vertical position with the handle up. High compression balls may shorten the life of your bat, as well as team usage situations. Do not hit the bat against metal cleats, rocks or anything other than regulation game balls as this will damage your bat and void your warranty. DO NOT use solvents or any ammonia-based products to clean your bat.