Refund and Returns Policy

WOOD BAT WARRANTY

We will stand by all of our wood bats by offering a warranty against manufacturer defects.  HC-Bats, prides itself on the quality and performance of its products, which not only meet, but also exceed industry quality and durability standards. However, all wood bats are subject to fatigue and a possible breakdown over time.

HC-Bats, offers a one-time replacement for Custom or Pro Stock Series adult wood bats that failed due to a manufacturing defect.  HC-Bats will not replace wood bats that failed due to user error.  Examples of user error that are not covered under the HC-Bats wood bat warranty:

  • Hitting dimple balls or anything other than a baseball.  This includes hitting the bat against the ground, home plate, fence, etc.
  • Balls that are batted outside of the sweet spot, particularly balls that are hit towards the logo or off the end of the barrel.  The majority of bats break when a ball is hit out towards the end of the bat barrel.
  • A cracked, chipped or dented cup that does not affect the integrity of the bat. Once a warranty claim has been filed, HC-Bats will require pictures to be sent as proof.  In some cases, the bat in question will need to be returned to HC-Bats for inspection.  The customer will be responsible for all return shipping charges.

To initiate a claim, please send an email to info@hc-bats.com  with the word “Warranty” in the subject line.  You will be contacted by HC-Bats personnel regarding the next steps.

WOOD BAT CARE INSTRUCTIONS

This bat requires special care, as it consists of carefully selected timber to enhance performance. Please store in a cool, dry place. Keep your bat out of places with excess moisture or extreme temperatures. Store your bat in a vertical position with the handle up. High compression balls may shorten the life of your bat, as well as team usage situations. Do not hit the bat against metal cleats, rocks or anything other than regulation game balls as this will damage your bat and void your warranty. DO NOT use solvents or any ammonia-based products to clean your bat.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@hc-bats.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hc-bats.com and send your item to: Molenstraat 9A 3905AM Veenendaal.

To return your product, you should mail your product to: Molenstraat 9A 3905AM Veenendaal.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@hc-bats.com for questions related to refunds and returns.

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